Distress hotline lines are a FREE and CONFIDENTIAL service that provides short-term emotional, mental and psychological support to anyone who may be in distress. Staff are extensively trained in the area of crisis intervention and are available to support you by listening to your concerns, providing emotional support and connecting you to resources in your community. Connect with them day or night, a support staff will answer! Distress lines are available 24/7.
Operators will work with callers to gain a better understanding of their specific distress. This is done by asking empathetic, relevant, and situational questions, all while respecting the caller's limits and boundaries. These questions help the operator gain a better understanding of your current circumstance. The operator will help you formulate a plan to help navigate your situation, as well as connect you to resources in your community.
Distress lines are equipped to help you with whatever issue YOU deem to be distressing. This can include but is not limited to:
Hotlines are confidential and anonymous. Their primary objective is to support you and keep you safe. On the occasion that the caller expresses harm to themselves or others, the listener may have to reach out to emergency services. This is done with the intention of keeping the caller safe and preserving life.
Many distress lines have expanded their services to include texting options, online messaging and social messaging options.
24/7 Hotline: This service is grounded in the belief that dialogue can help to relieve intense emotional pain. Responders will ask questions to better understand callers’ situations but aim to give callers space to express their concerns. Responders may provide additional support services when appropriate.
Contact: 1-833-456-4566 or text 45645 ( text service operates between the hours of 4 pm and 12 am. )
Kids Help Phone is Canada’s only 24/7, national support service. We offer professional counselling, information and referrals and volunteer-led, text-based support to young people in both English and French.
Whether by phone, text, mobile app or through our website, you can connect with us whenever you want, however you want.
Our service is completely confidential — you don’t even have to tell us your name if you don’t want to
Contact: 1-800-668-6868 or Text: 686868
Hope For Wellness: Available to all Indigenous peoples across Canada who need immediate crisis intervention. Experienced and culturally sensitive helpline counsellors can help if you want to talk or are distressed. Telephone and online counselling are available in English and French. On request, telephone counselling is also available in Cree, Ojibway and Inuktitut.
Contact: 1-855-242-3310 or online Hope for Wellness chat.
Mental Health Helpline: toll-free, 24/7 service that is confidential and anonymous. Clients can seek assistance with crisis intervention regarding a variety of crisis situations. Listeners can also provide information about mental health programs and services, and help refer clients to other agencies.
Distress Line: provides short-term crisis intervention, support, and resources to people in crisis/distress. Distress Line listeners are trained in having conversations about suicide, family violence, and other emergencies. Listeners will take the time to understand what is going on for a caller, provide emotional support, collaboratively explore options, and offer community resources when appropriate. Listeners may ask, “what has led you to call into the Distress Line today?”
Contact: 780-482-4357 (HELP)
Addiction Helpline: toll-free, 24/7 helpline that offers assistance and referrals to individuals requiring addiction services. This service is operated by specialists who can provide information and referrals for a variety of addiction disorders such as compulsive gambling, alcohol use disorder, drug use disorders, and others. Translations are available in over 180 languages.
Sign up to be the first to hear about events, promotions, and mental health & wellness tips.
Catalyst Training Services Inc.
PO Box 71080 Northtown PO Edmonton, Alberta T5E 6J8
Copyright © 2020 Catalyst Training Services - All Rights Reserved.